Store Policies

Shipping Policy

Kynarra products ship within the contiguous 48 states.

North America: estimated 3-10 days

Buyers are responsible for providing an accurate and up-to-date shipping address.

Order Fulfilment:

Because our products are made to order, the processing time can take up to 7 business days before the items are ready to ship.

Shipping Timing:

Shipping options and associated costs are displayed during the order checkout process. Once an order is processed, we immediately dispatch it, and you should receive your products within 3 to 10 business days.

Items marked “delivered” by the shipping company are considered delivered for the purposes of refunds and cancellations.

Buyers are responsible for providing an accurate and up-to-date shipping address.

Shipping Updates:

Fulfilment and shipping updates will be sent to the email address used to place the order as the order is processed.

Incomplete Orders / Missing Items Policy

Our Incomplete Orders/Missing Items Policy is designed to address and rectify orders that arrive with missing items or components. If such a situation occurs, Kynarra will process a replacement for the affected items. The Incomplete or Missing Item Claim Window is set at 10 days, with the claim window for missing items starting from the date the order was marked as delivered.

To submit a claim, proof of purchase is required, and photo and/or video evidence may be necessary. Issuance of replacement orders will be held until Kynarra can confirm that the order was sent out with missing items or components. Contact us to submit a claim for a missing or incomplete order.